The TUI Group is the world's leading tourism group, operating in around 180 destinations across the globe. The Group provides services along the entire tourism value chain for its 30 million customers. It embraces global leaders in the tour operator business, 1,800 travel shops and top online portals in Europe, five tour operator-airlines flying more than 140 state-of-the-art medium- and long-haul aircraft, over 300 hotels in its own portfolio under premium brands such as Riu and Robinson, and a cruise fleet of 13 ships. In financial year 2014/15, the TUI Group with its 76,000 employees turned over 20.0 billion euros. Global responsibility for sustainable economic, environmental and social activity is the core of its corporate culture.
Our vertical integrated business model
Marketing & Sales» 20 m customers
We control the end-to-end customer journey. We are capitalising on the strength of the TUI Brand on a global scale.
» 7 m customers
Having our own hotels and cruise ships gives us product differentiation. In order to achieve profitable top-line growth we want to grow in our strong hotel and club brands as well as in our powerful and exclusive international hotel concepts and our profitable cruises segment.
Flight» 13 m customers
We have around 140 aircraft operated by five tour operator-airlines, flying around 13 million customers per annum. With our new aviation platform we want to better leverage the potential economies of scale.
Inbound Service» 11 m customers
Our unique inbound service brings our brand alive. Inbound service is currently operating in more than 100 destinations with over 6,500 employees with and access to about 11 million customers.