Annual Report 2014/15 Annual Report 2014/15

step lightly


Travelling is a basic human need and an important factor in our society. As the world’s leading tourism Group, we are well aware of the great responsibility we bear towards the environment and our host countries. We are committed to making continual improvements to the environmental and social impacts associated holidays. After all, if we want our holidays to be enjoyable now and in the future, there is nothing more important than a healthy environment and thriving communities.


According to experts’ estimates, around 5 % of global carbon emissions are attributable to travel and tourism1. Carbon emissions and their impact on climate change are thus one of the biggest global challenges for the tourism sector.

We are mindful of our environmental footprint, which is why carbon reduction has been firmly anchored in the TUI Group’s sustainability strategy. Managing our carbon footprint makes good business sense for TUI. Across TUI, improved management of energy, natural resources and fuel saved more than €50 million2 between 2012 and 2014.

Our aim is to continually reduce the negative impact of our own business operations on the environment. The Group therefore engages in close dialogue with representatives of the scientific and political arenas in order to develop and implement effective measures. We focus, in particular, on improving emissions from the TUI Group airlines. Aviation accounts for over 80 % of our carbon footprint.

1United Nations Environment Programme, 2014.
2Approximate figure of savings that have been tracked, gross of any upfront investments required.


We have reduced our airlines’ CO2 / revenue passenger kilometre by more than 10 % over the last six years. We operate Europe’s most carbon-efficient airlines and we aim to maintain that role and build on it.

TUIfly was named ‘most climate-efficient airline in the world with 1 million passengers’ for the second year in a row in the 2014 atmosfair Airline Index, and Thomson Airways won ‘best aviation programme for carbon reduction’ at the 2014 World Responsible Tourism Awards.

We are the only integrated tourism business to fly the Boeing 787 Dreamliner, which emits around 20 % less carbon dioxide per passenger kilometre than comparable aircraft. It also produces considerably less noise pollution – around 60 % less than the aircraft it replaces. We operate thirteen 787 Dreamliner planes, and this will expand up to seventeen aircraft by 2019.

    2014/15 2013/14 Var. %
Specific fuel consumption l / 100 rpk* 2.62 2.68 – 2.3
Carbon dioxide (CO2) – absolute t 5,034,264 5,014,068 + 0.4
Carbon dioxide (CO2) – specific kg /100 rpk* 6.60 6.76 – 2.3
Nitrogen oxide (NOX) – absolute t 30,754 31,651 – 2.8
Nitrogen oxide (NOX) – specific g / 100 rpk* 41.38 44.13 – 6.2
Carbon monoxide (CO) – absolute t 1,523 1,440 + 5.8
Carbon monoxide (CO) – specific g / 100 rpk* 2.05 2.01 + 2.0
Hydrocarbon (HC) – absolute t 130 131 – 0.8
Hydrocarbon (HC) – specific g / 100 rpk* 0017 0.18 – 5.6

* rpk = Revenue passenger kilometre

    2014/15 2013/142 Var. % g CO2e/rpk1
TUI Airline fleet g CO2/rpk1 66.0 67.6 – 2.3 % 66.7
ArkeFly g CO2/rpk1 63.8 69.0 – 7.5 % 64.4
Corsair International g CO2/rpk1 79.8 82.3 – 3.0 % 80.6
Jetairfly g CO2/rpk1 69.6 70.0 – 0.6 % 70.3
Thomson Airways g CO2/rpk1 63.7 64.8 – 1.7 % 64.3
TUIfly g CO2/rpk1 63.4 63.8 – 0.6 % 64.0
TUIfly Nordic g CO2/rpk1 60.6 62.6 – 3.2 % 61.2

1 rpk = Revenue passenger kilometre
2 In FY 2015 TUI Group adopted the European Standard (EN 16258-2012) to reflect the methodology used by airlines to comply with the EU’s Emissions Trading Scheme requirements. Therefore, TUI Group has restated its previously disclosed Airline KPIs using this same methodology.

TUI is continuing to retrofit its fleet with innovative split scimitar winglet technology, which has improved fuel efficiency by up to 2 %. We already use fuel-­saving blended winglets, which have cut jet fuel consumption by up to 5 %. On a flight from Hanover to Boa Vista (Cape Verde) this aerodynamic enhancement can save around 450 litres of kerosene. Apart from that, the new winglets reduce carbon emissions for the trip by about 1,134 kilos.

As part of our sustainability strategy, we are working with airports to fix our sights on the waste generated by flight operations across the Group. At TUIfly Nordic, for example, 95 % of on-board waste is already separated for recycling.

Research and development: In partnership with Boeing and NASA, the TUI Group took part in the ecoDemonstrator project to test the suitability of new environmental technologies in aviation.

The findings from this research are particularly significant on two counts. For one thing, the aviation industry as a whole will use these insights to design new, more efficient aircraft, as the results are accessible to the general public. Another equally valuable outcome was that, once the test flights were over, the partners fully recycled the TUI plane to gain a greater understanding of this issue too.


Cruise holidays are growing in popularity. In 2014, the global cruise industry carried around 22 million passengers on over 500 ships. TUI also intends to grow in this area in the coming years.

The TUI Group operates 13 cruise ships across three brands. Cruise operations come with their own sustainability challenges. As well as carbon dioxide emissions, cruise ships also emit sulphur and nitrogen particles and other fine particulate matter, causing air pollution.

In the cruise sector too, we look to technical advances and innovative approaches and technologies to reduce our environmental footprint. TUI Cruises launched Mein Schiff 3 in 2014 and Mein Schiff 4 in 2015, cruise ships with exceptional environmental credentials. They are 30 % more energy efficient than comparable ships and set a new standard for the industry. The ships save fuel through a combination of the latest environmental technology and strict environmental management practices. A smart on-board en­ergy management system, efficient air conditioning, innovative lighting controls and the use of waste heat from the engines all contribute to a significantly reduced carbon footprint.

Mein Schiff 3 and 4 also produce up to 99 % fewer sulphur emissions through new systems that treat exhaust fumes before releasing them into the air.

Another key theme is the waste generated on board ship. TUI Cruises already had systematic waste management in place on Mein Schiff 1 and Mein Schiff 2, using this and other measures to achieve substantial reductions in on-board waste. The company took an­other step towards pruning back waste when commissioning its first new vessel. Whenever TUI Cruises designs a new build, great importance is attached to integrated waste management and to fitting the right technologies to support an enhanced waste system. During the voyage, crew members collect all the waste from public areas and cabins and sort it into six categories. This separated waste is then shredded, compressed, burned or handed over on land for recycling or specialist disposal. On-board waste sep­aration at TUI Cruises has now reached almost 100 %.

The average waste generated per passenger and bednight in 2014 was 7.89 litres. TUI Cruises reduced waste arisings by 11.15 % compared with the previous year.

New builds at Hapag-Lloyd Cruises similarly factor in environmental standards. Hapag-Lloyd Cruises’ newly-built MS EUROPA 2 is equipped with a catalyst that reduces nitrogen oxide emissions by almost 95 % and partially filters soot. It was the first cruise ship to be awarded Energy Efficiency Design Index (EEDI) certification by Germanischer Lloyd. Enhancements to mitigate any adverse environmental impacts are con­tinually applied to both travel operations and ship technology. The MS Hanseatic, for example, visited the boatyard for a complete overhaul of both her stabilisers and an environmental retrofit, which has improved her sustainability considerably. From now on, the two stabilisers will run on more environmentally-friendly bio-oil.


per 100 passenger kilometres
(fuel consumption of the TUI Airlines fleet)
Global airlines (average)3
European Scheduled airlines (average)
European Budget airlines (average)
TUI airlines (average)
TUI airlines (average)

1Data from the 4 largest budget and 4 largest scheduled airlines in Europe based on passenger numbers. Latest publicaly available data, June 2015.

2g CO2 / rpk  =  grams of CO2 per revenue passenger kilometre

3Global airlines emissions metrics, taking an average of short & long-haul operations (UK Government).

Major Premises / Shops
Scope 3 (Other)
Hotels & Resorts
Ground Transport
Airlines & Aviation

In brackets: previous year

Ground Operations

TUI’s ground operations consist of approximately 70 major office premises, 300 hotels, 1,800 retail shops and 300 transport vehicles. Compared with the emissions from airlines and cruises, this is a fairly small carbon footprint (approx. 11 % of global TUI Group CO2 emissions). However, we have implemented numerous measures in these areas as well, and these play their part in ensuring greater sustainability for our business operations.

An energy dashboard was rolled out to all Thomson and First Choice shops, giving a simple, real-time indication of how each shop is performing against its en­ergy targets. The dashboard has helped reduce carbon dioxide emissions by 24 % over three years. The installation of the dashboards was one of the reasons that TUI UK & Ireland achieved ISO 50001 certification for energy management in January 2015. We are one of only approximately 100 companies in the UK to achieve the certification.

A large-scale project is currently underway in Germany to modernise and revamp our retail outlets. Our travel shops will fully convert their lighting design and overhead illumination to state-of-the-art LED technology. There is potential here to cut annual power consumption by at least 50 %. Refurbishments in the last two years have already reduced CO2 emissions from travel shops by about 25 %.

Over 400 of our German travel shops use green electricity from hydropower supplied by EnergieDienst. The TUI offices in Hanover also use electricity from natural sources, provided here by BS Energy.


Between 2012 and 2014 we reduced carbon dioxide emissions from the production of brochures by 51 %, printing 8.2 billion fewer brochure pages.

Ultramar, our largest ground transport company, based in Spain and carrying 10 million passengers per year, has several measures in place to improve fuel efficiency. These include training drivers on more efficient driving techniques, investing in new, fuel-efficient vehicles, and installing satellite navigation in all vehicles for route optimisation and to monitor fuel consumption.

TUI Hotels & Resorts

The hotel brands of TUI Hotels & Resorts are among the environmental leaders at their locations and are committed to environmental protection. The hotels are involved in numerous projects and initiatives to protect the climate and use resources efficiently.

Carbon emissions have been significantly reduced by the thermal system at the Robinson Club Cala Serena in Mallorca. Three 200-kW biomass boilers generate hot water, heating and pool heating. Thanks to the installation of a wood pellet system, around 220,000 litres of conventional heating oil are saved every year.

The Greek Robinson Club Daidalos on Kos has fitted out one double room and one family room as the world’s first Robinson eco-rooms. Meters have been installed so that guests can always check how much electricity and hot and cold water they are using each day and how much power the air conditioning needs. The display shows updated daily consumption, calculated CO2 emissions and a comparison with usage by the most energy-conscious guest.

The environmental spirit has inspired many other measures at the Club too. A solar thermal system has been installed, which means that during the peak season the Club can heat all its water by drawing energy from the sun. A 4,000-square-metre photovoltaic array produces about 160,000 kWh of electricity a year. That would more or less meet the requirements of 40 family homes.

Environment-friendly chlorine is made from common salt by means of electrolysis, so the swimming pools can be disinfected without the use of chemicals.