Annual Report 2014/15 Annual Report 2014/15

Data protection

TUI AG is pleased about your interest in our company and about your visit to our website. The protection of your personal data is of great importance to us in this respect. Naturally we comply with the legal provisions of the German Data Protection Act (BDSG) and with other data protection regulations. In the following we want to inform you about the acquisition and processing of personal data in relation to our website.

Acquisition of personal data

Personal data are information that can be used to determine your identity. This includes information such as your name, your postal address or email address. We acquire personal data only if you voluntarily provide us with such details, for example if you register for personalised services or if you fill out contact forms. In this case your data will be acquired only to the extent necessary and solely for carrying out the intended purpose. If the necessity arises we will ask for your consent before saving your data. Forwarding data or any other data transfer will be done only if it is necessary for performing the intended purpose and only if you have consented to the forwarding of the data (e.g. in the case of an online application). Forwarding data to government bodies and law enforcement agencies will take place only if this is necessary to comply with legal or judicial obligations.

Your rights

At your request TUI AG will inform you as soon as possible in writing according to current law whether and what personal data we have saved about you. If, despite all our efforts to maintain correct and up-to-date data, we have saved incorrect data we will correct this at your request. Furthermore you are entitled at any time to revoke your consent for us to acquire and save your personal data.


When you visit one of our websites it is possible that we place information on your computer in the form of a cookie. Cookies are small text files that are sent by a web server to your browser and are saved on the hard disk of your computer. In doing this no personal data whatsoever of the user are stored, but only the internet protocol address. This information has the purpose of automatically recognising you the next time you visit our website and simplifying the navigation for you. Cookies enable us for instance to adapt a website to suit your interests and to save your password so that you do not have to enter it every time. Naturally you can use our websites without the cookies. If you do not accept cookies, however, it is possible that this will lead to restrictions of certain functions when using our website.

Notes on use of PIWIK statistic tool

On our website we collect and store user information with the help of the analyses-tool PIWIK for marketing and optimizing reasons. We use this information to optimize our website for the satisfaction of your needs, for example to detect which websites are requested most frequently. The IP-address will be anonymized immediately after handling and before storage, ensuring that no one will be able to determine the identity of the individual user. The analyses-tool PIWIK uses a tracking-cookie to recognize users who visited our website in the past. With the visit of our website you confirm your agreement with the handling of your personal user information within the way and purpose described above. By the following functionality you may object to the usage of the tracking-cookies.

Advice for the disclaimer of the tracking-cookies
The deactivation-cookie which is generated by the disclaimer described above will be stored as “Permanent Cookie” on your end-user device in case your browser adjustments permit this. This cookie signalizes PIWIK not to track your visit. But this deactivation-cookie will be extinguished, in case you delete the cookies stored in your internet browser.


TUI AG uses technical and organisational security measures to protect your data against manipulation, loss, destruction and against access by unauthorised persons. Our security measures are being permanently improved in line with technological developments.


The TUI AG website contains links to other websites. We have checked these links to a reasonable extent. Nevertheless, TUI AG is not responsible for the contents of and for ensuring data protection on the sites which we have linked.

Amendments to the data protection declaration

As the internet is constantly in a state of change it is necessary that we make appropriate amendments to our data protection declaration from time to time. We reserve the right to make such amendments as and when required.

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